Delivery & Returns Information

Cancellations & Returns

Your right to cancel your contract with us for the goods you have ordered is subject to:
The goods not having been dispatched we would urge that you email sales@jnjewellery.com as soon as possible.
If items have been dispatched then the following will apply:
The goods have not had any security tags removed from the item.
The item(s) cannot be a Bespoke Special Order, which due to their unique nature, cannot be exchanged or returned under any circumstances.
Goods must be returned in the original packaging with a copy of the JN Jewellery Limited invoice.

Delivery of goods to you

We will deliver the goods ordered by you to the address you give us for delivery at the time you place your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to take delivery of the goods from the delivery service used.
We may deliver the goods in instalments. Each instalment will be treated as an individual contract.
Orders within the UK are delivered using Royal Mail or an alternative carrier. International deliveries are made by Royal Mail/National post service or an alternative carrier.
You will become the legal owner of the goods you have ordered when they have been paid for in full. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.